Maintenance & Warranty Requests
We’re here to help keep your Morr home performing as it should.
Your new home is supported by a 13-week Defects Liability Period from the date of Practical Completion, along with a 6-year structural warranty.
If you notice an issue with your home, please use the information below to determine the appropriate next step.
Urgent issues
For urgent issues requiring immediate attention - such as burst pipes, electrical faults or significant leaks - please contact Morr Head Office directly (during office hours - 8:30am-4pm Monday to Friday) on (02) 6583 9618.
For urgent issues outside office hours, please refer to the relevant trade contacts provided in your Handover Pack.
Non-urgent issues
For non-urgent construction-related defects, please keep a record of the items you notice during your 13-week Defects Liability Period. These should be submitted together as one complete maintenance list towards the end of the period.
You will receive a reminder from our team approximately 2–3 weeks before your Defects Liability Period ends.
Maintenance & Warranty Request Form
Before submitting a request
Please note that the Defects Liability Period relates to defects associated with the construction of your home. It does not generally include general wear and tear, routine maintenance, damage caused after handover, or matters outside the builder’s scope of responsibility.
If you're unsure whether an issue is covered, please submit the details through the form and our team can assess it.